Frequently Asked Questions (FAQ)

Q1. What is BS Mall Canada Edition?

BS Mall Canada Edition is the official Canadian edition of the global BS Mall beauty tools brand. It offers makeup brushes and professional beauty tools designed, packaged, and distributed specifically for the Canadian market.

Q2. Is BS Mall a new brand?

No. BS Mall is an established international brand with over USD 15 million in annual global sales, primarily in the U.S. and international markets. The Canada Edition is a localized launch tailored for Canadian customers.

Q3. Who operates BS Mall Canada Edition?

BS Mall Canada Edition is exclusively operated in Canada by CGB Services Inc., a Canadian company with more than 20 years of experience in supply chain, brand management, eCommerce, and fulfillment.

Q4. Are BS Mall brushes safe for skin?

Yes. All BS Mall brushes and tools are made with vegan, animal-friendly, skin-safe materials and are suitable for daily use on sensitive skin.

Q5. Are your products tested and certified?

Yes. Products undergo material testing, quality inspections, and compliance checks in line with international and Canadian standards. Supporting documentation is available for professional partners upon request.

Q6. Are your products made in Canada?

Products are manufactured by BS Mall’s global manufacturing partners and imported into Canada under controlled and insured supply chains. All products sold on this site are stored and shipped from Canadian warehouses.

Q7. Where do you ship from?

All orders are shipped from our Canadian warehouse in Toronto through a professional third-party logistics (3PL) fulfillment partner.

Q8. How long does delivery take?

Most orders are delivered within 1–3 business days across Canada, depending on location.

Q9. Do you ship outside Canada?

Yes. Selected international shipping, including the United States, is available. Shipping times and rates vary by destination.

Q10. What payment methods do you accept?

We accept major credit cards, Interac online payments, Apple Pay, Google Pay, Shop Pay, and Klarna (Buy Now, Pay Later). Cash on delivery is not accepted.

Q11. Is my payment information safe?

Yes. All payments are processed through secure, PCI-compliant gateways. BS Mall Canada Edition does not store card or banking information.

Q12. What is your return policy?

Unopened and unused products may be returned within the stated return period in accordance with our Return & Cancellation Policy. Certain hygiene-sensitive items may not be eligible once opened.

Q13. How do I contact customer support?

You can reach our Customer Care team at info@bsmallbeauty.ca during Canadian business hours.

Q14. Do you work with agents, resellers, or distributors?

Yes. We work with authorized agents, resellers, and distributors across Canada. Interested partners can apply through our Partners pages.

Q15. Do you offer affiliate or influencer programs?

Yes. We offer structured Affiliate, UGC, and Influencer programs with clear terms and transparent requirements.

Q16. Do you sell on Amazon or Walmart?

At this stage, BS Mall Canada Edition focuses on our own online store and authorized partners. Third-party marketplaces will be considered at a later growth phase.

Q17. Are your products insured in Canada?

Yes. Products stored and distributed in Canada are covered under commercial and inventory insurance policies.

Q18. Why should I trust a new Canada Edition brand?

Because BS Mall Canada Edition combines:
• Proven global brand experience
• Local Canadian operations and warehousing
• Transparent policies and clear partner structures
• Professional fulfillment and customer support
We are building for the long term, not quick sales.

Still Have Questions?
If your question is not listed here, please contact us:
info@bsmallbeauty.ca